Shipping Policy

Last Updated: June 2026

Healthy Habit Yoghurt (HHY) Shipping Policy

At Healthy Habit Yoghurt (HHY), we take great care to ensure that every order arrives fresh, chilled and ready to enjoy.

Shipping Locations

We currently deliver across England.

If your postcode falls outside our standard delivery areas, please contact us before placing an order and we will do our best to assist.

Order Processing

All HHY products are freshly prepared to order.

Orders placed before 12:00pm (midday) will be processed for dispatch on the next available delivery day.

Orders placed after 12:00pm will be processed on the following business day.

During busy periods, product launches, promotions, or public holidays, processing times may be slightly longer.

Shipping & Delivery Charges

• Orders under £50: £6.99 delivery fee

• Orders £50 and above: FREE delivery

Customers spending £50 or more will also receive a complimentary Berry Granola Crunch Topping while the promotion is available.

Packaging

To maintain freshness and food safety, all orders are packed using:

• Insulated packaging

• Ice packs

• Secure food-grade containers

This helps ensure your yoghurt remains chilled during transit.

Delivery Timeframes

Most orders are delivered within 1–2 working days from dispatch.

Delivery timeframes are estimates only and may occasionally vary due to circumstances beyond our control, including:

• Adverse weather conditions

• Courier delays

• Traffic disruptions

• Public holidays

• High order volumes

Receiving Your Delivery

Please ensure someone is available to receive your order.

If you are unavailable, you may provide safe place delivery instructions during checkout.

Any order left in a designated safe place is left at the customer's own risk.

HHY cannot accept responsibility for orders that are lost, stolen or damaged after successful delivery to the address or safe place provided.

Upon Arrival

Please refrigerate your yoghurt immediately upon receipt.

For best quality:

• Store between 0°C and 5°C

• Consume within 7 days of opening

• Follow the use-by date shown on the product packaging

Products may be frozen for up to 21 days if required.

Delivery Issues

If your order arrives damaged, incomplete or incorrect, please contact us within 24 hours of delivery.

To help us investigate quickly, please provide:

• Your order number

• A description of the issue

• At least 3–4 clear photographs showing the damage, including the product, packaging, and any affected areas

We will review each case and, where appropriate, offer a replacement, store credit or refund.

Contact Us

If you have any questions regarding shipping or delivery, please contact Healthy Habit Yoghurt using the contact details provided on our website.

Thank you for choosing Healthy Habit Yoghurt.

Freshly Made • Live Cultures • No Preservatives